BT network upgrade

Announcement from BT's Customer Service

On 25 January 2012, we’ll be upgrading your local exchange to give you a better broadband service. You should get an improved, more consistent connection, and your speed might improve too. On the day of your upgradeWe should be done by 6pm – but it could be later. During the upgrade, you’ll lose your broadband and phone connections for up to ten minutes. Unless you’re at home and online when we do the work, you probably won’t notice the downtime.

Your broadband and phone should start again automatically. You might like to keep a mobile phone handy for urgent or emergency calls.  Your broadband and phone should have started again automatically by then, but if they haven’t, restart your router by pressing the restart or on/off button. Your line needs time to settle down.

After your upgrade, your broadband might slow down or even stop now and again. That’s normal. It’ll take up to ten days for your broadband to settle down. You can help it along by leaving your router on and using your broadband as much as you can for this time.